Returns & exchanges

We want you to be confident shopping for LEGO® with Bricked. If your purchase qualifies under this policy, we’ll help you return or exchange it in a straightforward way. Collector tip: keep set boxes, seals, and packing materials until you have inspected your order.

In general, we accept returns of unopened LEGO® sets that are still in original, resalable condition (factory seals intact, no price sticker damage if the set is collector-focused, no crushing or tears to the retail box).

• Returns must usually be started within 30 days of delivery, unless your order confirmation states a different window or the item is marked final sale.
• The product must be an item we sold you, with proof of purchase (order number or confirmation email).

Opened sets are not eligible for a change-of-mind return. They may still qualify if the item is defective, damaged in transit, or we shipped the wrong product—see below.

• Items marked final sale, promotional clearance, or otherwise noted as non-returnable at checkout.
• Opened, partially built, or incomplete sets (unless defective / our error).
• Items returned after the allowed window, or without prior return approval where required.
• Damage caused after delivery, including from mishandling or improper repacking on the customer’s side.

1. Note your order number and the email used at checkout.
2. Contact us with the subject “Return request” and describe what you’re sending back.
3. Wait for our reply with a return authorisation (when required), address, or prepaid label instructions—do not send high-value parcels without guidance, as unauthorised returns may be refused.
4. Repack the set in the original outer shipping carton where possible, with internal padding, so the LEGO® box is protected.
5. Ship using the method we specify and, if provided, keep your tracking number until the return is complete.

Signed-in customers can review past orders in My account before writing in.

After we receive and inspect your return, eligible refunds are applied to your original payment method. Processing often takes up to 5–10 business days after we approve the return, depending on your bank or card issuer.

Original outbound shipping charges are usually non-refundable unless we made an error or applicable law requires otherwise. Return shipping may be deducted from your refund if we do not provide a prepaid label.

Direct exchanges depend on stock. In many cases we’ll process a return and place a new order for the item you want, or issue a store credit if that option is offered when you contact us.

If an exchange is agreed, any price difference and shipping will be confirmed in writing before we proceed.

If something arrives with outer carton damage, photograph the packaging before opening and contact us within 7 days of delivery with your order number and photos. For wrong items or clearly factory-defective products, reach out as soon as possible so we can correct or replace at no extra cost where appropriate.

Do not dispose of packaging until we’ve had a chance to review your case—it helps carriers and our team resolve issues faster.