Help center
Frequently asked questions
Quick answers about liquidation sets, shipping, returns, and shopping at Bricked. Can’t find what you need? Reach us from the Help links in the footer.
LEGO® is a trademark of the LEGO Group. Bricked is not affiliated with the LEGO Group. Below is how our store works today; details can change—your order confirmation email always lists the policies in effect when you checked out.
Orders & payment
What payment methods do you accept?
We accept major credit and debit cards (Visa / Mastercard) at checkout, and cryptocurrency (Bitcoin, Ethereum, or USDT) with a 3% discount when you pay with crypto.
How do cryptocurrency payments work—and is there a discount?
When you choose Cryptocurrency at checkout, select USDT, Bitcoin, or Ethereum, enter your buyer details (including the wallet you will pay from), then place the order. Crypto orders include a 3% discount. Everything needed is entered on the checkout page — we do not email separate crypto payment instructions.
If you’re unsure which assets we support or how timing affects confirmation, contact us through Contact Us with your cart summary and we’ll help you before you check out.
When is my card charged?
Your card is authorized when you submit payment; the charge is finalized when your order is confirmed. If an item is unavailable, we’ll void or refund any difference according to your confirmation email.
Can I change or cancel my order?
Contact us as soon as possible through the Help options in the footer. Once an order has shipped, it can’t be edited in place, but you may still qualify for a return per our returns policy.
Shipping & delivery
Where do you ship?
We ship to addresses shown as available at checkout. Enter your shipping details in the cart flow to see delivery options for your location.
How long does delivery take?
Transit time depends on the service you choose and your address. After checkout you’ll receive tracking information so you can follow the package.
How are LEGO® boxes protected in transit?
We pack sets in sturdy cartons with padding where needed. Collector-grade presentation matters to us—if something arrives damaged, keep the packaging and contact us with photos so we can help.
Returns & authenticity
Are your LEGO® sets authentic?
Yes. We sell official LEGO® sets in original packaging, sourced through authorised distributors. If you ever have a concern about a shipment, reach out with your order number.
What is your return policy?
Unopened sets in resalable condition may be returned within the window stated in your order confirmation, unless marked final sale. Opened sets are generally not eligible unless the item is defective or we sent the wrong product.
How do I start a return?
Open our Returns & Exchanges page for full steps, or contact us with your order number. We’ll send instructions and, if approved, a return label or address.
Liquidation sets & account
What do you sell?
We sell individual sealed LEGO® sets from stock liquidation at 30% off retail. Each checkout order is capped at $200. Stock is limited and updates as we clear warehouse inventory.
Do I need an account to place an order?
You can check out as a guest. Creating an account makes it easier to view order history and wishlists.
Is there a rewards or membership program?
No. We don’t run a rewards or membership program. Checkout prices already include the 30% off liquidation discount, with a $200 max per order.
Still stuck?
Browse sealed liquidation sets, or visit your account for orders and wishlists.